RESERVATION POLICY SAN AGUSTIN HOTELS

GENERAL POLICIES AND RESTRICTIONS AT CHAIN LEVEL

According to the country's tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay a supplement of 18%. To be exempt from this extra 18% VAT, a copy of the immigration card and passport must be presented.
Both documents are required to be exempt from payment for this supplement. If the 2 documents are not presented, the supplement must be paid.

Foreign guests staying on business who request a printed invoice will also have to pay this 18% surcharge, regardless of the length of their stay in Peru. The supplement is not automatically included in the total amount of the reservation.

GENERAL CANCELLATION POLICY:

You may cancel your reservation, online or by contacting the hotel, without penalty within 72 hours of your arrival at the hotel. Otherwise we will charge the total amount of accommodation corresponding to the first night of accommodation to your credit card.

CANCELLATION POLICY FOR THE NON REFUNDABLE RATE (ONLY):

This rate does not allow cancellations or returns. The amount corresponding to the total of the reserved nights will be charged to your credit card.
* In case the room is shared by an exonerated guest and a non-exonerated guest, the room is affected by 18% IGV.